- Privacy, Terms & Conditions
Privacy, Terms & Conditions
All items on this website are handmade, one-of-a-kind or very limited edition pieces. While we do our best when choosing gemstones, please note that slight differences in color and clarity are unavoidable when repeating styles or making special order pieces.
Questions? Please Call The Tiverton Location 401.816.0878, Newport Location 401.619.4411 or Toll Free 888.808.0201
If you are not happy with your piece for any reason, your money will be refunded, less shipping fees, within 30 days of purchase. No refunds will be given after 30 days. Return items must be new, unused and within 30 days of delivery for a full refund. Please return in proper packaging. We recommend FedEX or UPS and in a non-crushable box/packaging and should be insured. We will not be responsible for merchandise that gets lost in the mail and those packaged incorrectly (we do not recommend a padded envelope). VitaJuwel products are final sale & we are not responsible for breakage of any kind.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, approved and processed the returned item.
In Store Purchase at our Tiverton Location:
Purchases from our inventory in store may be exchanged within 15 days of the date of purchase either for another piece of jewelry or for store credit. You must have the receipt and the item must be in its original condition and in TPJ packaging. We do not give refunds. Special and Custom Orders are final sales and cannot be returned or exchanged. At least a 50% deposit is required for all orders. Please understand we want you to love your selection and we will do what we can to make you happy. VitaJuwel products are final sale & we are not responsible for breakage of any kind.
We can ship to virtually any address in the world. We ship continental US packages FedEx 2day for jewelry & FedEx ground for GemWater with full insurance for a flat rate of $20. If you need your item sooner please contact us and we will accommodate you accordingly. Extra shipping charges may apply. You will receive an email including a FedEx tracking number. Shipments are sent out so that they will arrive on weekdays with a signature required upon delivery. We do not like packages to go or be out over the weekend. Concerns regarding your package please call toll free 888.808.0201.
Unless items are determined to be defective, all repairs will be performed for a fee. Please contact us for further information before returning any item for repair or replacement. All cocktail rings come with one complimentary sizing.
Most items on the website can be altered to fit the wearer. Please call with questions regarding sizing or alterations before purchase. 401.816.0878 or 888.808.0201
Since every piece is one-of-a-kind, we want you to get the piece you love. We offer layaway on any full priced item and with no additional fee. We hold the item until it is fully paid off. Please call the shop to lock down the piece you love and to make a payment schedule.
We assure any information obtained is kept private. Your personal information may be used for Tiffany Peay Jewelry promotional e-mails, market research & internal record keeping. We do not share your information you provide. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.